Get the Help YOU NEED For Your WordPress Website
Your Website Is Critical To Your Business
Your website is now the focal point of your marketing.
Working well it can generates leads, customers and revenue.
It’s how customers, suppliers, budding new staff can find and get in touch with you nd now a major driver of the success of your business. That means you need to know that it is available to do it's job 24/7 without interruption and that if there's a problem, help is close at hand.
Software Is Vulnerable
Software needs updating. All software. Including the software that powers your website. Your competitors are waking up (or maybe leading the way) and innovating with new websites and online strategies.
The world is getting smaller as more of us connect to the web and that means that it is only going to get harder to keep up, let alone stay ahead of the pack. More and more websites are getting hacked and attacked, including the big players like Twitter and Facebook as well as millions of small businesses everyday. It’s the nature of the world we live in and unfortunately websites are an easy target.
Do It Yourself?
Keeping your website up to date, backed up and secure can be time consuming and a little tedious. It takes you away from what you should be doing, which is building relationships with your customers, staff and partners. The technology continues to evolve and there is no way you can keep abreast of all the trends and developments.
We know your website intimately because we built it or have at least worked on it. We also know the software your website is built on very well. We’ve been using it for over 6 years and all of our websites (including this one) are built on the same software. So we are in the best position to keep your website up and running and open for business and we can do that with one of our Website Care Plans.
What We Offer?
We’ll do all the nitty gritty things you don’t want to so you can just relax and be reassured that your number one marketing asset is working and doing it's job.
We will perform a number of small tasks on your website throughout the month to make sure every piece of content and code is perfect.
Working with us means your website will continue to drive attention and customers into your business at a fraction of the time and cost it would take to do it yourself.
Frequently Asked Questions
Depending on your plan, sessions can be held by phone, skype or email at agreed times or you can just email the changes you require to your website.
Your website is built on the WordPress platform, this is often updated several times per year and offers enhancements or security updates to stop tricky people taking over your site.
Your theme requires updating too once this occurs. Think of your theme as a skin over the WordPress frame. It allows the choice of colours, sliders and other enhancements that make your site attractive and work.
Finally there are commercial plugins we have used on your site to make it work just that much better. To load your site fast, to work better with Google, to help your business stand out locally. These are the SEO plugins that put you on the map. There are other programs that we may of used on your site too, depending on your needs.
All are subscription based which we pay on your behalf while you are on our plans.
These are small tasks that uses the amount of time included in your plan.
If you are on the Maintain Plan this typically covers things like adding a testimonials section, updating your image gallery, adding a staff profile section to your website or adding one blog article. Basically this allows you to get things done on your website without any hassle.
That way you can concentrate on your business and let us take care of all the things need doing on your website.
These tasks do not cover advanced features such as a complete online shop, advanced coding or say, a membership section. In this case we will provide a quotation or estimate for you to consider.
When you choose one of our plans we will discuss with you how best to use our services to make sure your website keeps working for your business.
There is no contract for any of these plans and you are free to cancel any time. These plans are offered on a subscription basis and do need to be paid monthly in advance.
We will contact you prior to the end of a 12 months subscription to discuss your requirements and how you have found our services to determine what suits you best.
We will monitor your site to ensure that it is working 24/7 and monitor any security issues. Our monitoring will also tell us when to update your site. We will liaise on your behalf with our business hosting provider, ensure that your site is running at it's optimum best, and add email accounts you require, although we don't provide IT support to set them up on your computers.
We can provide you with marketing support, strategy and marketing advice on an ongoing basis.
This is provided through a coaching, and or implementation subscription depending on your needs.
As a part of this service we will review and set up your Google Analytics program to provide data about your website and discuss what needs doing, along with advice on digital marketing.
We can provide social media advice, planning and implementation, write your copy or blog articles, email newsletter subscription advice/writing and sending, YouTube video production and a wide variety of marketing support and implementation along with offline marketing activities.
Please ask us for more information.
We will set up a recurring payment process where you pay in advance using your credit card.
Yes, we offer a 10% discount if you pay in advance saving you from $120pa on the Maintain Plan and more again if you choose the Grow and Thrive Plans.
If you have a problem with your website the first 30 minutes will cost you $150, then $80 per hour. The reason it will cost this much is that we will need to assess the problem, then get one of our web developers to work on your site.
Our minimum charge for this will be $190.
Please note, if the problem is with the hosting we provide, and not your website, there is no charge for us to get this fixed.
Allow up to 24 hours or sooner for a resolution.
Content additions to your site will be $125 for the first hour, then $80 per hour to follow.
Site Restore from a backup only is $225, however, this will depend on whether the backup is ok. Sometimes a site that has been hacked will continue back up hacked copies.
To restore to a previous unhacked version may require advanced technical assistance to undo any damage. It may require us to clean up any malware to re-secure your site. If it is going to cost you more we will quote you for this. Removing malware can cost several hundred dollars as it requires high level technical skills. Be prepared to spend upwards of $500-$1200 for this assistance.
However, paying for this will be much cheaper option than having to rebuild a site from scratch.